FAQ | ILOVEPINASSHOP

Should I remove the plastic covering in my ordered parol?

It is highly recommended to keep the original plastic covering for added protection to the elements. Seller is not responsible for any damages incurred due to removed plastic covering. Additionally, no returns or exchange.

Where do you ship from?

I Love Pinas Shop is located in New York City.

Do you ship in Hawaii, Alaska and any other US territories?

For Hawaii, Alaska & any US Territories costumers: Delivery might take longer than expected and cost varies due to destination. Please message us in advance.

How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.