Shipping policy

Orders are packed and shipped from Jamaica, New York.

Processing time is 2–5 business days before your order ships. This may extend during peak season (September–December).

We ship via USPS, UPS, and FedEx. Tracking is provided once your order ships.

Free shipping applies to all Capiz parols and clothing. For other items — ornaments, R Kitchen Gourmet, rattan bags, and others — shipping cost depends on quantity and location. This applies to US mainland orders only. For Hawaii and Alaska, please contact us in advance, as shipping cost and time will vary.

We are not responsible for delays caused by the carrier once a package has shipped, or for delays caused by incorrect or incomplete shipping addresses provided at checkout.

International Orders — Customs & Import Taxes

If you are ordering from outside the United States: buyers are responsible for any customs duties, import taxes, or fees assessed by their country. These are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing. Please check with your local customs office for anticipated charges before ordering.